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Frequently asked questions
What is minMAX
minMAX is an AI-powered ticketing platform built for SMEs, MSPs, Enterprise IT teams. It automates triage, routing, and workflows to cut manual effort. With hybrid architecture, fast onboarding, and flexible configurations, minMAX scales seamlessly—from simple setups to complex service environments. From small teams to enterprise setups, minMAX scales with you.
What if we outgrow our current plan?
You can upgrade anytime. minMAX is designed to grow with your business—whether you're adding more technicians, expanding services, or integrating deeper automation. We’ll help you scale without disruption.
What's your refund policy?
We do not offer direct refunds for our SaaS product. However, if you're unsatisfied, please contact our support team within 14 days, and we will work with you to resolve any issues or offer account credits where applicable.
Why switch to minMAX?
minMAX is built by a hands-on tight knit team of industry experts that knows MSPs inside out. We cut the noise—automating ticketing, simplifying workflows, and speeding up service with AI and smart design. Fast onboarding, real support, and updates driven by your needs—not a bloated roadmap. We don’t just ship features. We solve real problems—together.
Is there an enterprise plan?
Need something more advanced? Contact us and we will design a plan that fits your scale. The Enterprise Plan is fully customizable, built for larger IT teams with specific security, reporting, and SLA requirements.
Can I try minMAX before committing?
Yes, you can try minMAX before committing. We're offering a free full-access beta with no credit card required. As a beta user, you’ll get complete access to all features, including AI automated workflows, with zero limits or restrictions. Your feedback will directly influence the roadmap. To join, sign up at portal.minmax.net